Quality Management

As OMSAN Logistics, we consider providing reliable, sustainable and high-quality logistics services by understanding the needs and expectations of our customers, ensuring customer satisfaction, and continuously improving our services as our fundamental priorities. In this regard, we undertake to:

• Understand the current and future needs and expectations of our customers and relevant stakeholders, and improve our services in a way that will increase customer satisfaction,
• Determine, monitor and regularly review the strategic direction and organizational context of our Quality Management System, process performance, the expectations of relevant stakeholders, and risks and opportunities in line with our objectives,
• Comply with applicable legal, regulatory, contractual, customer and other relevant requirements,
• Manage our processes with a risk- and opportunity-based approach in order to ensure the continuity, consistency and effectiveness of our services,
• Continuously improve our processes and services by analyzing performance results, customer feedback, nonconformities and other data,
• Support a continuously learning and developing work culture by improving our employees’ quality awareness, competencies and participation in processes,
• Ensure that quality requirements are met and service quality is sustainable in the activities we carry out together with our suppliers and business partners,
• Provide the resources necessary for the effective operation of the Quality Management System and continuously improve the conformity, adequacy and effectiveness of the quality system in compliance with the requirements of ISO 9001.